FAQ
How long does shipping take?
Every order is carefully prepared within 1–3 business days.
Estimated delivery times vary depending on your location, but most orders arrive within 7–15 business days. During periods of high demand, delivery may take a little longer.
*See our shipping policies
Do you ship internationally?
Yes! 🌍 We proudly ship worldwide, bringing Jelly Society to customers all around the globe.
If you have any questions about shipping to your country, feel free to contact us.
Can I return my order?
Yes. We accept returns within 14 days of delivery, provided the item is unused, in its original condition, and returned in its original packaging.
Please note that return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.
How can I track my order?
As soon as your order has been shipped, you’ll receive a confirmation email with your tracking number.
Please allow 24–48 hours for the tracking information to update.
Are the bags waterproof?
Absolutely! 💖
Our Jelly Bags are crafted from premium waterproof, making them durable, lightweight, easy to clean, and perfect for everyday use, beach days, vacations, and rainy weather.
What material are the bags made of?
Our bags are made from high-quality premium designed to be durable, flexible, waterproof, and lightweight while maintaining their iconic jelly look.
Will my bag look exactly like the photos?
Yes. We carefully photograph each product to represent it as accurately as possible. However, slight color differences may occur depending on your screen settings.
Can I cancel or change my order?
Orders can be modified or cancelled before they have been processed.
Once an order has been prepared or shipped, we’re unable to make changes or cancellations.
Will I have to pay customs fees?
International orders may be subject to customs duties or import taxes depending on your country’s regulations.
These charges, if applicable, are the responsibility of the customer.
My tracking hasn’t updated. What should I do?
Don’t worry! Tracking information can take 24–48 hours to appear after your order has been shipped.
If your tracking hasn’t updated after several days, simply contact us and we’ll be happy to help.
How can I contact Jelly Society?
We’re always here to help! 🤍
📧 jellysocietyco@gmail.com
Our support team aims to respond within 24–48 business hours.