Shipping policy

Shipping Policy

Last updated: August 2026

At Jelly Society, we are committed to delivering your order as quickly and safely as possible. Every order is carefully prepared to ensure it reaches you in perfect condition.

Order Processing

All orders are processed within 1–3 business days after your purchase has been confirmed.

During product launches, holidays, promotional periods, or times of exceptionally high demand, processing times may take slightly longer. We truly appreciate your patience and understanding.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information (where available).


Estimated Delivery Times

Estimated delivery times begin once your order has been shipped.

  • 🇪🇺Europe: 7–18business days
  • 🇺🇸United States: 8–18 business days
  • 🇨🇦Canada: 10–20 business days
  • 🇦🇺Australia: 10–20 business days
  • 🌏Asia: 7–18 business days
  • 🇦🇪United Arab Emirates: 8–16 business days
  • 🇧🇷Brazil: 13–25 business days
  • 🌎South & Central America: 13–25 business days
  • 🗺️Rest of the World: 10–25 business days

Please note that these delivery times are estimates only and may vary depending on customs clearance, local postal services, weather conditions, carrier delays, or other circumstances beyond our control.

Many orders arrive sooner than the estimated delivery times.


Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.


Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Please allow up to 48 hours for your tracking information to become active.


Shipping Delays

While we always strive to deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control, including:

  • High order volumes
  • Customs inspections
  • Weather conditions
  • Transportation disruptions
  • Public holidays
  • Carrier delays

These situations do not automatically qualify an order for cancellation, refund, or compensation once the order has been processed or shipped.


Incorrect Shipping Address

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

If you notice an error, please contact us immediately.

Once an order has been processed or dispatched, we cannot guarantee that shipping information can be modified.

Jelly Society is not responsible for orders shipped to an incorrect address provided by the customer.


Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Jelly Society cannot be held responsible for lost or stolen packages.

If you believe your package has been lost or stolen, we recommend contacting the shipping carrier directly. We will gladly assist you whenever possible.


Contact Us

If you have any questions regarding your order or shipping, please don’t hesitate to contact us.

Email: jellysocietyco@gmail.com

Our support team aims to respond to all inquiries within 24–48 business hours.