Refund policy
Refund & Return Policy
At Jelly Society, we take great care in ensuring every order meets our quality standards. If you have any questions about your order, please contact us at jellysocietyco@gmail.com.
Order Cancellations
Orders can only be cancelled before they have been processed.
Once an order has been processed or shipped, it can no longer be cancelled or refunded.
Shipping Times
We always do our best to ship orders as quickly as possible. However, shipping times are estimated and may occasionally be affected by high demand, customs procedures, carrier delays or other circumstances beyond our control.
If an unexpected delay occurs, we will do our best to keep customers informed.
Returns
If you wish to return your order, you may request a return within 14 days of receiving your package, in accordance with applicable consumer protection laws.
To be eligible for a return:
- The item must be unused and in its original condition.
- All original packaging must be included.
- The customer is responsible for return shipping costs unless the item is defective or incorrect.
NO RETURNS ON SALE ITEMS - FINAL SALE.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved, your refund will be processed using the original payment method within 5–10 business days.
Shipping costs are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and include photos of the issue. We’ll resolve the problem as quickly as possible.
Contact
For any questions regarding your order, please contact us at: